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Editing Your Information And Account Settings

Contents

Change your email address

Change your password

Reset a forgotten password

Changing your email and phone notification settings

Change the frequency of your Email Digests

Turning off your phone notifications on your device

Set measurement preferences

Set photo upload quality

Set maximum disk usage

 

 

 

 

 

Change your email address

On the website:

Log on to your account through the website, click on "Your Name" in the Menu bar at the top of the screen and select Settings. Then you will need to select the My Account tab. Underneath the My Details heading, you will have the option to edit your email address. Once you have clicked the Save Changes button your new email address will be applied immediately.

 

 

On the iOS app:

Tap the More button in the bottom right corner of the screen. Select Manage My Family and tap My Profile. Now you simply need to delete your existing email address and enter the new one, finally click Save to save your changes.

    

 

On the Android app:

Tap the Menu button in the top left corner of the screen. Scroll down to Manage My Family and select My Profile. Now you simply need to delete your existing email address and enter the new one, finally click Save to save your changes.

   

 

 

 

 

 

Change your password

On the website

Log on to your account through the website, click on "Your Name" in the Menu bar at the top of the screen and select Settings from the dropdown menu. Then you will need to select the My Account tab. Underneath the Password heading, you will have the option to change your password. Once you have clicked the Save Changes button your new password will be updated.

 

 

On the iOS app

Tap the Menu button in the top left corner of the screen. Scroll down to Manage My Family and select the My Profile option. Now you simply need to delete your existing password and enter the new one, finally click Save to save your changes.

    

 

On the Android app

Tap the Menu button in the top left corner of the screen. Scroll down to Manage My Family and select the My Profile option. Now you simply need to delete your existing password and enter the new one, finally click Save to save your changes.

   

 

 

 

 

 

 

Reset a forgotten password

If you forget your password, don't panic! It is very simple to reset it.

On the website:

Just head over to the 23snaps website and go to login a usual, you then need to click on the forgot password? link underneath the email address and password boxes; you will then be asked to enter your email address. Then just sit tight for a minute as we'll be sending you an email with a link that will allow you to reset your password, click on the link when the email arrives and enter your new password. The new password will be activated immediately.

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On the app (iOS):

Open the app and click Login, click the Forgot Password? button and then enter your email address and click Reset. Then just sit tight for a minute as we'll be sending you an email with a link that will allow you to reset your password, click on the link when the email arrives and enter your new password. The new password will be activated immediately. 

 


On the app (Android):

Open the app and click Login, click the Forgot Password? button and then enter your email address and click Reset. Then just sit tight for a minute as we'll be sending you an email with a link that will allow you to reset your password, click on the link when the email arrives and enter your new password. The new password will be activated immediately. 

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Changing your email and phone notification settings

On the website

Log on to your account through the website, click on "Your Name" in the Menu bar at the top of the screen and select Settings from the dropdown menu. Then you will need to select the Notifications tab. Underneath the Notification Settings heading, you will have the option to select which notifications you would like to receive, both by email and on your smartphone. Simply check your preferred notifications, and click Save Changes to update your preferences.

  

 

On the iOS app

Tap the More button in the bottom right corner of the screen. Scroll down to Settings and select Notifications. Simply select which notifications you would like to receive, and make sure the slider is in the ON position. For any notifications you no longer want,  switch the slider to the OFF position. You changes will be saved automatically.

   

 

On the Android app

Tap the Menu button in the top left corner of the screen. Scroll down to Settings and select Notifications. Simply select which notifications you would like to receive, and make sure the slider is in the ON position. For any notifications you no longer want,  switch the slider to the OFF position. You changes will be saved automatically.

  

 

 

 

 

 

 

Change the frequency of your email digests

Please note, these settings are controlled solely by the recipient of the email digests. It is not possible to reconfigure the settings of your connections' digests.

On the website

There are 2 ways to set how regularly you receive email updates from each of your connections. The first is from the Friends page. Simply click on the Notifications button for the family whose updates you wish to alter, and under the Email Update Frequency section; open the drop down menu and select your preference. Remember to click Save Changes to store your new preferences.

    

 

The second way to change your digest frequency is to click on "Your Name" in the Menu bar at the top of the screen and select Settings from the dropdown menu. Then you will need to select the Notifications tab. Underneath the Incoming Updates header, you will have the option to decide on how often you will receive email updates from each of the families you are connected to. Simply click on the dropdown menu to the right of the family you are altering the settings of, and chose your preferred frequency. Your changes will be saved automatically.

    

 

 

 

 

Turning off your phone notifications on your device

On your iOS device

Go to Settings (in your phone, NOT in the app) and then click on the Notifications Centre option. Scroll down to 23snaps and here you can choose to receive no notifications at all.

   

 

On your Android device

Go to Settings (in your phone, NOT in the app) and then click on the App Manager tab. Scroll down to 23snaps and here you can choose to receive no notifications at all by unticking the box.

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Set measurement preferences

The measurement updates that your connections post will be shown in whichever unit of measurement is set as the preference in your account, for example; if they post in metric but you're account is set to imperial, the information will be displayed in imperial. To alter these settings you need to login to your account on the 23snaps website. Click on "Your Name" in the Menu bar at the top of the screen, select Settings from the dropdown menu and click on the My Account tab. Underneath My Details header you will see the measurement options, click either Metric Units or Imperial Units depending on your preference and hit the Save Changes button. Any changes made will be updated immediately.

    

 

 

 

 

 

 

Set Photo Upload Quality

On the iOS app

Tap the More button in the bottom right corner of the screen and then scroll down to Settings. Under the Photo Quality setting, decide whether you would like to upload your images at Medium or High resolution, and set the toggle accordingly.

  

 

On the Android app

Tap the Menu button in the top left corner of the screen and then scroll down to Settings. Under the Photo Quality setting, decide whether you would like to upload your images at Medium or High resolution, and set the toggle accordingly.

 

 

 

 

 

 

 

Set maximum disk usage

Currently available on iOS only

Tap the More button in the bottom right corner of the screen. Scroll down to Settings and Select Disk Usage. Decide whether you would like to cap the maximum amount of data stored locally on your device at 250mb, 500mb, 1gb, 2gb. This will not affect the amount of storage in your actual 23snaps account, just the amount of data that will be stored on locally.

   

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